FREQUENTLY ASKED QUESTIONS

Go directly to:
      SHOP
      PAYMENT
      SHIPPING

      MATERIALS

SHOP

★ Where can I buy a doll?

I have a shop on Etsy: Etsy.com/shop/mimsvictims (click to open in new window), but when my shop reopens in April it might be on this website instead.

★ Do you accept commissions/custom orders?

I am currently closed for custom orders, but will reopen April or May 2021. Updated prices and more info to come.

★ How big are your dolls?

You can find this kind of information on this page.

★ Is it possible to buy a doll like Pennywise/Joker/Jack Skellington?

No, sorry. I make these movie character dolls for myself and for Youtube content (they each have their own videos). I started my Movie Monster Dolls series to see what I am capable of and to improve my skills. I sold Joker, because I was not attached to him. But going forward I only plan to make characters that I love and therefore wouldn't want to sell. Did you know that it's actually illegal to make and sell stuff based on characters that are not in the public domain? Many small businesses get away with it, but it's actually not allowed and you could get in trouble for this on platforms like Etsy.

PAYMENT

 

★ Can you hold/reserve a doll for me?

I can, but only when I doll has been in my shop for over 2 weeks and you'll need to make a down payment.

 

★ Can I pay for a doll in multiple instalments (payment plan)?

Custom orders are generally paid in 2 parts, but 1 or 3 is okay too. Dolls in my shop need to be paid in full if they have been for sale for less than 2 weeks. If a doll has been in my shop for over 2 weeks, message me and we can discuss a payment plan. I can be flexible, but if you cancel you will be blacklisted from being able to request another payment plan or custom order in the future. In case of cancelling a custom order, I will keep €50 of your downpayment. 

 

★ Do I need Paypal or a creditcard to buy from your shop?

Etsy takes all kinds of payment methods, so you don’t necessarily need Paypal or a creditcard to buy. In the bottom right corner of the Etsy homepage, you can set your country, language and currency (this will be set permanently if you have an account). Then go to a listing (a product' page) in my shop, scroll down to payment methods and see the icons of the accepted forms of payment.

 

I generally handle custom orders through Paypal, but if this is not a possibility for you, it can be handled through Etsy - but, with an added fee as Etsy takes more fees from me. 

 

SHIPPING

★ Do you ship to my country?

I ship worldwide from Sweden with tracking through the Swedish Post office (PostNord). I have sent dolls to the USA, Canada, Australia, Indonesia, France, Spain, Germany, United Kingdom, Norway and more. I have also once sent a doll to Chile (South America) with DHL, as PostNord did not offer tracking, but DHL did. 

★ Should I expect customs fees?

I am currently figuring out whether or not I am going to be registered as a real business this year. This would mean possible customs fees for those outside the EU (I ship from Sweden).

 

★ How can I be sure the doll doesn’t get damaged on the way here?

Unfortunately my post office does not offer insurance to many countries. But shipping does include tracking and I package the dolls very safely. Not only do I use extremely strong epoxy clay for the doll, I pack them in a way so they can’t move around in the box. The painted bits get wrapped in bubble wrap and then I fill the empty space up with things like cardboard, bubble wrap and scrunched up newspaper. Please remember that I am not Amazon and I cannot simply refund you if the doll gets damaged or goes missing. Because this has never happened (well, one time a doll got damaged YEARS ago and I have since fixed my packing), the risk is on you. 

 

★ How long will it take for my package to get to me? (DURING COVID-19)

Within Europe, shipping times are generally normal. Only took 4 days for a package to get delivered to a buyer in Germany early June 2020. Packages to America for a while took 4-6 weeks, but shipping has normalised and is back to 1-3 weeks. Packages to other countries can still like a long time, though - like Australia.

★ Do you accept cancellations, returns or exchanges?

An order can be cancelled or changed within a couple of hours. After that it is possible I am already packing the dolls and buying a shipping label. I do not accept returns or exchanges.

 

MATERIALS

You can find information on the different dolls I offer, my size ranges and how they move on this page

★ How are your dolls made?

It involves many steps to make a complete multimedia art doll, including sculpting and sewing. I have many videos on Youtube where you can see (part of) my process. This video from 2018 shows every step except hair (which I have a separate video about). No commentary in this video, just music.

 

★ Are there any animal products used in making the dolls?

Generally, no - with the exception of sheep wool dreads. The straight hair I use is always synthetic and I never use real leather. The wool dreads were actually a mistake, for which I apologise for to my vegan buyers. I bought these dreads with the belief that they were synthetic. I still want to use them as they are great quality and it' no point in wasting them. I can buy other synthetic ones for any vegan custom orders. 

★ What kind of clay do you use?

Since 2017 I only use Aves’ Apoxie Sculpt, an amazing epoxy clay (I have a Youtube video all about it). It is oh so strong, so generally no worries about breakage with the exception of ears and spread out fingers. If a doll with ears falls on the side of their head, a piece can break off. The shoes are usually made of black or other colours of Apoxie Sculpt, so no paint can scratch off (I always state if there is paint on it that you need to look out for). Tiny white scratches can appear from contact with the other shoe or any surface, but they become pretty much invisible again once you rub your fingers over it. I have stopped using polymer clay and other clay types.

★ What kind of paint do you use?

I only use acrylic paint. It can scratch off if you try, but it adheres very well to the epoxy clay I use - much better than to polymer clay. I have sometimes used sealants and varnishes in the past (although never a must with acrylics), but have stopped doing so since this can discolour unexpectedly over time. I only use acrylic varnish or nail polish on the eyes and sometimes the fingernails.

★ What is the tape stuff you put around the arms and legs?

Double sided foam tape. You can buy it at craft stores, but often also 'dollar store' type places with a craft section. It's a foamy material with a sticky layer on both sides. I believe it's more often used for 3D cards or other paper crafts. I came up with the idea to use this specific material myself, so if you copy my method please credit me where you can.

 

★ Do you use molds?

I use a self-made press mold for the top of the hands of my medium and large humanoid dolls. All the hands still end up looking slightly different, though. No other molds are used – ever. The dolls are hand sculpted and all one of a kind.

Updated January 9th, 2021

 

 
 
 
 
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