Don't forget to check the pages under ABOUT: THE ARTIST, THE DOLLS and CUSTOM ORDERS. You can find information on the different dolls I offer, my size ranges and how they move on this page

FAQ

   Go directly to:
        PAYMENT
        SHIPPING

        MATERIALS

SHOP

★ Where are you located?

Sweden (part of the EU).

★ What is your price range?

Check my shop. I show sold dolls there too so that you can get a price indication. It should automatically detect your location and show the price in your currency after the Swedish crown price. Custom orders will cost more.

I saw a doll on your Instagram/TikTok that I want - is it for sale?

First check my shop. Not there? Check the caption of their pictures on my Instagram page. It will say if it's still going to be listed or if it has been sold. If you've seen a doll on my social media based on a movie or videogame character - those are part of my personal collection. I don't offer these in my shop, no custom orders either.

★ Can I place a custom order?

I accept a limited number custom orders on and off throughout the year (usually pumpkins only and no minis). Every now and then I'll add a couple slots to my shop. In my newsletter (subscribe on the homepage) I announce when new slots will open. I only accept custom orders for variations of my own original work, no characters from movies or videogames (inspired is sometimes okay). Find more information on the CUSTOM ORDERS page under ABOUT.

Will you be making more mini pumpkins?

I plan to offer more (color) variations of my new mini/baby pumpkins in the future. I will likely never accept custom orders for this tiny size.

Why is your shop empty/why is everything sold out?
My work often sells quickly after it is for sale. And because everything is handmade, I cannot offer many dolls per month (this makes them extra special!). I always announce the next date and time of a shop update on this website, on Instagram and in my newsletter (subscribe on the homepage). 

How often do you sell new dolls?

I try to add new dolls to the shop at the beginning of each month, but sometimes I skip a month if I have a lot of custom orders to work on etc.

★ How big are your dolls?

I make dolls in 4 sizes. They are roughly 4, 9, 16 and 20 inches tall. You can find this kind of information on THE DOLLS page under ABOUT.

PAYMENT

 

★ How can I speed up the check out process / how do I make an account?

1. Click on 'Log in' near my logo a the top of the page.
2. Make an account with your Google or Facebook account or just your email-address.
3. Depending on the option you chose, you might have to confirm your sign up in your email inbox. If you then end up on my homepage again and nothing happens, simply go to 'Log in' again and do so.
4. Then click on your name where it used to say 'Log in' to go to your account and enter your address etc. Sometimes it will show 'Admin' instead of your name, you can change this in your account. I believe you cannot add payment info until you place an order.
5. You can even add a profile picture and a banner to your account if you'd like to. Your profile picture might be shown when you place a review.

If it says that you are not allowed to go to 'Your account' for example, then log out and log in again. If anything else doesn't seem to be working, first try to reload the page. 

★ Can you hold/reserve a doll for me?

Only if the doll has been in my shop for more than 1 week (read the following question). If this is something you want, contact me as soon as the week has passed. 

 

★ Can I pay for a doll in multiple instalments (payment plan)?

Custom orders are usually paid in 2 parts, but I can be flexible. If a doll has been in my shop for over a week (these dates are in the description of the listings), contact me and we can discuss a payment plan. I can be flexible - but if you cancel, I will not allow you to request another payment plan or custom order in the future. In case of cancelling a custom order that I have already started working on, I will have to keep 500 SEK of your down payment. 

 

★ Do I need Paypal or a creditcard to buy from your shop?

My website covers Paypal and Stripe, which accepts various debit- and credit cards. Although I offer Paypal, please avoid using it if you can, since they take double the fees that Stripe does. You do not need any sort of Stripe account to pay with Stripe, they accept many debit- and credit cards.

★ Should I expect customs fees?

Buyers from outside the EU are responsible for any customs and import taxes that may apply. These taxes and fees vary per country, so I cannot tell you how much this will be (this information can often be found on the website of your national postal service or national customs). I know for a fact that those from the USA will not have to pay anything, but cannot speak for other countries.

 

Those in the EU will not get any sort of fees when the package arrives in your country. Instead, you will have already paid for 25% VAT in my shop (added at checkout).

 

SHIPPING

★ Where are you located?

Sweden (part of the EU).

★ Do you ship to my country?

People from the following countries (in alphabetical order) are currently able to purchase from my shop with free shipping when buying any doll that is not a mini (delivery by national postal service. You also have the option to pay extra for DHL): Albania, Argentina, Australia, Austria, Belarus, Belgium, Brazil, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden of course, Switzerland, Thailand, Turkey, United Kingdom, United States.

Shipping cost for a mini (or 2) to the countries above is currently 130 sek (around 15 usd).

People from other countries will need to pay extra for shipping. Some only have to pay an additional 200 Swedish Crowns (around 23 US dollars), but others could pay up to a 1000 crowns (around 116 US dollars). The shipping is expensive when my only option is DHL, whose prices are very high. On the upside, those packages are insured for damage/loss and arrive very quickly (one to Puerto Rico took 5 business days to arrive). 

Only purchase from me if you are certain international packages are arriving safely to your country/city! It is your responsibility to make sure that your postal service is able to deliver to you.

★ Should I expect customs fees?

Buyers from outside the EU are responsible for any customs and import taxes that may apply. These taxes and fees vary greatly per country, so I cannot tell you how much this will be (this information can often be found on the website of your national postal service or national customs). I know for a fact that those from the USA will not have to pay anything, but cannot speak for other countries.

 

Those in the EU will not get any sort of fees when the package arrives in your country. Instead, you will have already paid for 25% VAT in my shop (added at checkout).

 

★ What happens if the package is lost, stolen or damaged on the way here?

I cannot give refunds for lost or stolen dolls (unless shipping was done with DHL, then we can get money back in case of damage or loss, but not theft after delivery). None of my packages have ever gotten lost (I've sent well over a 150 internationally) and it is also your responsibility to have the package sent to a safe and secure location and make sure your address is correct. If your package is presumably lost, you need to contact your national postal service to see if they can do anything for you. If your package was actually stolen, you should file a police report. 

I currently cannot offer refunds for damaged dolls. The last and only time a doll was damaged during shipping was in 2018 and I have since improved my packaging. You can ask me about insured shipping after placing your order - then I'll check if the Swedish postal service offers it to your country - however - this is often not available internationally, unfortunately. Therefore Mim's Victims is not responsible for what happens once the package is in the hands of the postal service. Otherwise I could easily get scammed (and all my reviews on Etsy should tell you that I would never scam you). My dolls are made of strong materials and I package them very well, so I cannot be held responsible for any damage that could have happened from rough unwrapping or handling  by the recipient. I can only give advice on how to fix any damage that has occurred. A broken finger can be easily repaired with superglue.

If a package is returned to me for whatever reason (this has never happened so far), I will refund you the total amount minus the cost for shipping. A quote from the Swedish postal service in March 2021: "Many countries temporarily store shipments that cannot be forwarded, but in cases where a stop is prolonged, they may be returned. Conditions may change at short notice when different countries and regions choose to close or extend their restrictions."

★ How long will it take for my package to get to me? 

Orders are generally shipped in 1-3 business days. Arrival within Europe can take a couple days after sending or 1-2 weeks depending on the distance (all these time estimates do not include DHL). Packages to USA and Canada usually take 1-3 weeks, sometimes a little longer if customs is backed up. I expect packages to some other countries like Australia can still like much longer (like 6+ weeks), but it's hard to say since I mostly ship to the USA. I'm not responsible for delays due to customs. It took a lot of patience to make the doll, so please be patient for it to arrive. 

★ Do you accept cancellations, returns or exchanges?

I can cancel or change an order within 24 hours. After that point I might have already paid for shipping with your address linked to it. If you catch me before I have sent off the doll but have paid for shipping, I can refund you the total amount minus the shipping I paid for. If you have a good reason to return a doll, I'll accept it - but you'll have to pay for the shipping and I can only refund you the total amount minus the initial shipping I paid for.

What does the doll's packaging look like?

My dolls are securely shipped (see pictures below) in a plain cardboard box, and then I neatly wrap that box in brown paper. They all come with their own little signed certificate  (picture on THE DOLLS page) that contains info about the doll, attached to the doll with a ribbon. Clay parts are wrapped with bubble wrap or some kind of foam material and the whole doll is wrapped in a sheet of white plastic. The rest of the box is filled up with scrunched up newspaper, so the doll cannot move around. I stick a handwritten note on the box, under the brown paper. So the note could be taken off and the box rewrapped to be given as a gift.

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MATERIALS

You can find information on the different dolls I offer, my size ranges and how they move on this page

★ What kind of clay do you use?

I use Aves’ Apoxie Sculpt. It is very strong, so generally no worries about breakage, with the exception of ears and spread out fingers. If a doll with ears falls on the side of their head, a piece can break off - but otherwise they'll be fine. The shoes are usually made of black clay or other colors of Apoxie Sculpt, so no paint can scratch off (I always state which parts are painted).

★ What kind of paint do you use?

Acrylic paint from the brand Liquitex.

★ Do you make the outfits yourself too?

Yes! I make every aspect of the doll. I don't buy ready-made wigs or clothing, ever. The only things I don't make from scratch are the dreadlocks I use - I simply cut those to the right length and glue them to the doll's head.

★ How are your dolls made?

It involves many steps to make a complete art doll, including sculpting and sewing. You can find short clips of my process on my Instagram and TikTok. Keep in mind that don't answer questions from aspiring dollmakers (anymore). I simply do not have the time and I also need to protect my work from copycats as much as possible. My doll's designs are my intellectual property, so do not copy my work.

★ Are there any animal products used in making the dolls?

Generally, no - with the exception of sheep wool dreadlocks. Sometimes a sweater fabric might have some wool in it. The straight hair I use is always synthetic and I never use real leather. If you want a custom doll with synthetic dreads, I can probably purchase those for you if you are willing to pay for them. 

★ Do you use any type of sealant or varnish?

Sometimes. Acrylic paint also does not technically need a sealant or varnish. But I will use it on painted feet/shoes to prevent paint chipping off as much as possible, because they have a tendency to knock together when you pick a doll up. But even better than that, I usually make the feet/shoes out of a colored clay, so it does not need to be painted over. I often put varnish on the dolls' eyes.

 

★ Do you use molds?

No, all my dolls are all sculpted with my own two hands.

Updated October 29th, 2021