FAQ / policies
Please read this part carefully if you plan on purchasing from me.
Read the first question under SHIPPING ("Do you ship to my country?") carefully and please contact me if you want to make 100% sure I can ship to you. You're good if you have purchased from me before. I cannot ship to some countries and I'll have to charge extra shipping cost for some other countries, mostly islands like Puerto Rico and other remote areas.
Only purchase from me if you are certain international packages are arriving safely to your country/city! Especially during Covid times it is your own responsibility to make sure that your postal service is able to deliver to you - do your research.
I do not offer refunds for damaged dolls. Mim's Victims is not responsible for what happens once the package is in the hands of the postal service. My dolls are made of strong materials and I package them very well, so I do not give refunds for any damage that could have happened from rough unwrapping or handling by the recipient (this has never happened so far). You can ask me about insured shipping - I'll have to check if the Swedish postal service offers it to your country (this is often not available, unfortunately).
I cannot give refunds for lost or stolen dolls. None of my dolls have ever gotten lost and it is your responsibility to have the package sent to a safe and secure location.
If a package is returned to me for whatever reason (this has never happened so far), I will refund you the total amount minus the cost for shipping. A quote from the Swedish postal service: "Many countries temporarily store shipments that cannot be forwarded, but in cases where a stop is prolonged, they may be returned. Conditions may change at short notice when different countries and regions choose to close or extend their restrictions."
I can cancel or change an order within 24 hours and you have not yet confirmed your address. After address confirmation or if 2 days have passed, I might have already paid for shipping with your address linked to it. If you would then still like to cancel and the doll has not yet been sent off, I can refund you the total amount minus the shipping I paid for.
If you have a good reason to return a doll, I'll accept it - but you'll have to pay for the shipping and I can only refund you the total amount minus the initial shipping cost.
You can read more clarification on some of these policies under SHIPPING.
Go directly to:
★ Where are you located?
★ Where can I buy a doll?
★ Do you accept commissions/custom orders?
I am currently closed for custom orders, but I can hopefully reopen this again in May 2021 (not set in stone). I only accept custom orders for my own original work, no characters from movies or videogames. Design repeats are okay, but don't expect an exact replica. When I am open for custom orders again, I'll have a special page up with all info including prices. I generally handle custom orders through Paypal, but can also do it via Etsy for an extra fee.
★ How much are they?
If there are no dolls currently in my shop, you can see prices for dolls that are waiting to be listed in my Etsy shop on the SHOP PLANS page.
★ I saw a doll on your Instagram that I want - is it for sale?
First check my Etsy shop. If it's not there, check the SHOP PLANS page on this website - this is where I show finished dolls that are waiting to be listed on Etsy. I prefer to list a bigger batch at once, so they can be waiting there for a month sometimes. If you saw a doll on my social media based on a movie or videogame character - those are part of my personal collection. I don't offer these in my shop, no custom orders either.
★ Why is your shop empty?
Last year, my dolls often sold immediately after they were listed on Etsy, so it's not strange for my shop to be empty. I always announce the date and time of a shop update at least 48 hours in advance on Instagram and in my newsletters. You can subscribe to it on the homepage. I handle custom orders through email, so you will not see any custom order listings on Etsy.
★ How often do you sell new dolls?
Currently my shop updates are irregular. But I always announce them at least a couple days beforehand in my newsletter that you can subscribe to on the homepage. I also announce these things on my Instagram story.
★ How big are your dolls?
I make dolls in 3 sizes. They are roughly 9, 16 and 20 inches tall. You can find this kind of information on THE DOLLS page.
★ Can you hold/reserve a doll for me?
I can, but only when I doll has been in my shop for over 2 weeks and you'll need to make a down payment. If you cancel, I will not allow you to request another payment plan or custom order in the future.
★ Can I pay for a doll in multiple instalments (payment plan)?
Custom orders are usually paid in 2 parts, but I can be flexible. Dolls in my shop need to be paid in full if they have been for sale for less than 2 weeks. If a doll has been in my shop for over 2 weeks, message me and we can discuss a payment plan. I can be flexible - but if you cancel, I will not allow you to request another payment plan or custom order in the future. In case of cancelling a custom order that I have already started working on, I will have to keep €50 of your down-payment.
★ Do I need Paypal or a creditcard to buy from your shop?
Etsy covers pretty much all types of payment methods. I generally handle custom orders through Paypal, but if this is not a possibility for you, it can be handled through Etsy for an added fee.
★ Do you ship to my country?
I can ship almost everywhere from Sweden with tracking through the Swedish Post office (PostNord). I have sent dolls to the USA, Canada, United Kingdom, Japan, Australia, and many locations in Europe. If you have purchased from me before - you're good. But there are certain countries (mainly islands like Puerto Rico), that I can only ship to with DHL and they have astronomically raised their prices for any shipping outside the EU. If you are a new customer and you do not live in one of the included countries/areas below, please contact me to talk about shipping if you plan to buy from my Etsy shop. If DHL is your only option, but you still want to buy from me, you'll have to pay for the extra shipping cost via Paypal after purchasing the doll on Etsy. Depending on the size of the doll, shipping with DHL will cost you 60 to 95 euros extra on top of the Etsy price. Hopefully the DHL prices will go back to normal at some point, but I have no idea when.
Shipping is included in the price for:
Most of Europe*, continental US, UK, Australia, Russia, Chile, Japan, South Korea
(List will be expanded as I find out more)
*If you live in a very small country in Europe like Andorra, it's best to contact me, just in case.
Shipping is NOT included in the price for:
Puerto Rico, Andorra*, Liechtenstein*, San Marino*
(List will be expanded as I find out more)
* Shipping to these smaller European countries are 25-65 euro extra on top of prices below.
★ Should I expect customs fees?
Not if you live in the EU, since I ship from Sweden which is also part of the EU. For those outside the EU: I am in the process of becoming an official business. I think the shop update in April might still be the last time I can cross packages off as gifts and lower the value on the customs form. I cannot promise anything yet for the following shop update.
★ How can I be sure the doll doesn’t get damaged on the way here? Insured shipping?
Unfortunately the Swedish postal service does not offer insured shipping to many countries. If this is important to you, just ask and I will check if this is available for you. You'll have to pay for any extra costs. Standard shipping includes tracking of course and I package the dolls very safely. Not only do I use extremely strong epoxy clay for the doll, I pack them in a way so they can’t move around in the box. The painted bits get wrapped in bubble wrap and then I fill the empty space up with scrunched up newspaper. I have sent many dolls around the world now and I know I wrap them well. Even my pumpkin dolls with their long spread out fingers have never broken one on their journey. Therefore I have to assume that if something does break, it has happened from rough unwrapping or handling on the receiving end and this is why I do not give any refunds for damages. A broken finger can be very easily repaired with some superglue. If your package is somehow extremely damaged (this has never happened), you'll need to take it up with your postal service. If your Mim's Victims doll gets damaged at any point, I can repair it for free as long as you pay for its shipping back and forth.
★ What happens if my package gets lost or stolen - can I get a refund?
I do not give refunds for lost or stolen items. Luckily so far this has never happened to any of the packages I've sent - and I've sent over a 100 - so I always have full trust that your package will get to you safely, even if it takes a little longer than usual for whatever reason. But remember that it is your responsibility to make sure you have your order sent to a safe and secure location. I do always message buyers after they've placed an order to ask if the address I have is correct (no response after 2 days, it will be sent off regardless). If your package is presumably lost or stolen, you need to contact your national postal service to see if they can do anything for you. If your package was actually stolen, you should probably file a police report. Mim's Victims is not responsible for what happens once the package is in the hands of the postal service. If a package is returned to me for whatever reason (this has never happened before), I will refund you the total amount minus shipping cost.
★ How long will it take for my package to get to me?
Within Europe, shipping times are normal and depending on the distance it can take a couple days or 1-2 weeks. Packages to USA and Canada went back to normal later in 2020 after a period of mail going by sea instead of air and took 1-3 weeks, just like before the pandemic. Packages to some other countries can still like a long time - like Australia (up to 6 weeks).
★ Do you accept cancellations, returns or exchanges?
I can cancel or change an order within 24 hours and you have not yet confirmed your address, but after address confirmation or if 2 days have passed, I might have already paid for shipping with your address linked to it. If you would then still like to cancel and the doll has not yet been sent off, I can refund you the total amount minus the shipping I paid for. If you have a good reason to return a doll, I'll accept it - but you'll have to pay for the shipping and I can only refund you the total amount minus the initial shipping cost.
★ What does the doll's packaging look like?
My dolls are securely shipped in a plain cardboard box, neatly wrapped in brown paper (the box). They all come with their own little certificate, attached to the doll with a ribbon. Clay parts are wrapped with bubblewrap or some kind of foam material and the whole doll is wrapped in a sheet of white plastic (like from a plastic bag). The rest of the box is filled up with scrunched up newspaper, so the doll cannot move around. I stick a handwritten note on the box, under the brown paper. So the note could be taken off and the box rewrapped to be given as a gift.
You can find information on the different dolls I offer, my size ranges and how they move on this page.
★ How are your dolls made?
It involves many steps to make a complete multimedia art doll, including sculpting and sewing. I have many videos on Youtube where you can see my process. Only use them as inspiration! My doll's designs are my intellectual property, including the design I've made for the bodies, so please do not copy my work.
★ Are there any animal products used in making the dolls?
Generally, no - with the exception of sheep wool dreadlocks. The straight hair I use is always synthetic and I never use real leather. If you want a custom doll with synthetic dreads, I can probably purchase those for you if you are willing to pay for them.
★ What kind of clay do you use?
I only use Aves’ Apoxie Sculpt. It is very strong, so generally no worries about breakage, with the exception of ears and spread out fingers. If a doll with ears falls on the side of their head, a piece can break off - but otherwise they'll be fine. The shoes are usually made of black clay or other colors of Apoxie Sculpt, so no paint can scratch off (I always state which parts are painted). Tiny white scratches can appear on the black clay from contact with the other shoe or any surface, but they become pretty much invisible again once you rub your fingers over it. Be careful with rough surfaces like concrete, as they could leave permanent scratches/damage.
★ What kind of paint do you use?
★ Do you use any type of sealant or varnish?
Sometimes, but most often not. Acrylic paint also does not need a sealant or varnish. Swedish is cold so many months in the year that spray varnish can act wacky. Besides that, most sealants/varnishes give a gloss or satin finish and I prefer a matte look. I will sometimes use it on painted feet/shoes to prevent paint chipping off as much as possible, because they have a tendency to knock together if you pick a doll up. But even better than that, I usually make the feet/shoes out of a colored clay, so it does not need to be painted over. I often use nail polish on the doll's eyes.
★ What is the tape stuff you put around the arms and legs?
Double sided foam tape. I came up with the idea to use this specific material myself, so if you use my method please credit me where you can.
★ Do you use molds?
I use a press mold for the top of the hands of my medium and large humanoid dolls. All the hands still end up looking slightly different, though. No other molds are used – ever. The dolls are all sculpted from scratch and one of a kind.
Updated March 7st, 2021